Japan Holiday Advisor – B2B

About Explera DMC

Explera DMC is a premier Destination Management Company dedicated to delivering exceptional travel and event experiences worldwide. We operate with a global mindset while maintaining rigorous compliance standards, with all legal and statutory frameworks governed and fulfilled through our Hong Kong headquarters.

Role overview

We are seeking a knowledgeable and commercially minded Japan Holiday Advisor to be the destination expert for the travel agents, tour operators and OTAs who book Japan with us. Explera is a B2B DMC: we do not sell to travellers directly. Partners send us their clients, and we plan and deliver the trip on the ground.

You will turn partner enquiries into clear, well-priced itineraries for honeymooners, families, FIT travellers and small groups, follow up until they confirm, and hand complete files to our operations team in Tokyo.

Key responsibilities

1. Itinerary design & quotations

• Prepare tailor-made Japan itineraries and quotations for B2B partner enquiries, the same business day wherever possible
• Price accurately from contracted hotel, transport and activity rates, protecting the agreed margin
• Recommend hotels, experiences and routings that fit each client's budget, travel dates and season

2. Partner sales & conversion

• Follow up every open quotation and convert enquiries into confirmed bookings
• Build strong relationships with partner agents in India, the Gulf and South-East Asia
• Train partner agents on Japan in short online sessions and share new products, offers and travel advisories

3. Booking handover & coordination

• Hand confirmed bookings to operations with complete, accurate files
• Coordinate with contracting on rates, allotments and availability
• Keep partners updated from confirmation until departure

4. Systems & reporting

• Record every enquiry, quotation and booking in our booking system and CRM
• Report weekly on your pipeline, conversion rate and margin

Requirements

• 2+ years in travel sales, reservations or itinerary planning, ideally selling Japan
• Strong knowledge of Japan's key cities, hotels, seasons and experiences
• Fluent written and spoken English
• Japanese is a plus
• Quick, accurate costing in Excel or a booking system
• Customer-first, organised and comfortable working to same-day deadlines
• Valid right to work in Japan

Why join Explera DMC?

• Become the go-to Japan expert for partners across India, the Gulf and South-East Asia
• Familiarisation trips and site inspections across Japan
• Be part of a dynamic, growing DMC with a strong compliance culture
• Autonomy to own your role and drive process improvements